Delete and Retain Personal Information

Tenali Credit Mitra is fundamentally committed to ethical information processing and maintains a rigorous purpose-bound data preservation framework. We do not store your personal insights indefinitely; your telemetry is preserved solely to facilitate our core credit features, neutralize advanced fraudulent threat vectors, and fulfill strict statutory mandates imposed by Indian fiscal authorities and the Digital Personal Data Protection Act (DPDPA). As soon as the underlying objective for processing finishes or the relevant statutory duration expires, your records are subject to immediate, irreversible destruction or deep anonymization. For a broader perspective on our information governance practices, please review our comprehensive digital platform charter at: https://www.tenalicreditmitra.com/privacy-policy

To enforce complete corporate transparency, we categorize all collected user elements into structured functional areas with distinct operational expiration timelines: Account Credentials & Compliance Data: This category encompasses your registered mobile numbers, voluntary email addresses, and distinct profile identifiers, all of which remain actively preserved throughout your formal platform tenure. Following a formal account closure event, statutory financial frameworks in India dictate that we securely maintain these foundational records in a highly restricted archive for a definitive duration of five (5) years to satisfy regulatory audit trails. Application Settings & Interface Preferences: This area includes your personalized in-app configurations, layout customizations, and localized dashboard choices. These parameters are systematically maintained for a timeline of five (5) years counting from your final active system interaction, ensuring your unique user experience setup is instantly available should you choose to reactivate your digital profile in the future. Technical Telemetry & Security Diagnostics: This category covers localized hardware metrics, system crash documentation, and operational performance logs. These diagnostic datasets are preserved for a maximum window of two (2) years from their initial generation, allowing our system engineering teams to isolate complex software anomalies and enhance overall application runtime infrastructure.

We empower our platform participants with absolute individual sovereignty over their data profiles through two distinct lifecycle mechanisms: On-Demand Erasure Requests: You possess a clear legal right to initiate a request for the complete removal of your records from our systems. You can submit an explicit petition to business@tenalicreditmitra.com using your validated electronic email address, and our operations desk will verify and execute this request within fifteen (15) operational business days, excluding only the datasets we are statutorily required to preserve under standing financial laws. Dormancy-Triggered Cleanup: In strict accordance with regional data minimization guidelines, accounts that demonstrate zero user interaction for a continuous sequence of eighteen (18) months are automatically flagged for systemic purging. An alert notice will be dispatched to your registered contact channel exactly thirty (30) days prior to the execution of this automated data erasure process.

Should you have structural inquiries regarding our data lifecycles, wish to clarify a retention rule, or need to escalate a sensitive privacy concern, please contact our assigned administration desk: Direct Support Email: business@tenalicreditmitra.com Official Corporate Portal: https://www.tenalicreditmitra.com Corporate Response Commitment: We pledge to formally review and deliver an official response to all privacy-related correspondence within a maximum turnaround window of ten (10) operational days.